by Jeff Schreifels | Oct 9, 2024 | Assessments, Donor File, Insight | Asking, Data, Donor Attrition, Evaluation, Fundraising, Non-Profits, Value Attrition
One of the privileges I have in my work is that I get to review every donor assessment that we do. Over the last 15 years, I’ve reviewed well over a 1,000 of them. I love reviewing them because it gives me great insight on donor behavior, trends, and how much...
by Karen Kendrick | Mar 18, 2024 | Assessments, Change Management, Data, Donor Retention, Donor Value Attrition, The Veritus Way | Data, Donor Attrition, Donor Retention, Metrics, Overcoming Objections, Performance, Relationships, Retention, The Veritus Way
Are you a non-profit leader who sees the writing on the wall that maybe your membership program has hit a plateau? If so, you’re not alone! Here’s an example of what this might feel like. The membership program or giving society that your organization has relied on...
by Richard Perry | Aug 28, 2023 | Donor Attrition, Donor Communication, Donor Relations, Passions and Interests, Reporting Back | Communication, Donor Attrition, Donor Retention, Donor-Centered, Passions and Interests, Reporting Back
Everyone is wringing their hands over the drop in giving in 2022. “The Giving USA annual report on philanthropy showed that, in 2022, nonprofits raised $499.33 billion — a 3.4% year-over-year drop in current dollars and a 10.5% downturn when adjusted for inflation.”...
by Richard Perry and Jeff Schreifels | Nov 14, 2022 | Administrative Support, Back Office, Donor Attrition, Value Attrition | Admin Support, Database, Donor Attrition, Fundraising
Have you been back to one of your favorite restaurants post-covid and been utterly dismayed with what’s happened to it? I have. I mean, most of us have some patience and understanding regarding the labor shortage many in the restaurant industry are going through. But...
by Richard Perry and Jeff Schreifels | Aug 29, 2022 | Culture of Philanthropy, Donor Experience, Donor-Centered, Organization Structure | Culture of Philanthropy, Donor Attrition, Donor-Centered, Pipeline Development, Structure
It’s a sad fact that non-profit organizations are not treating their donors well. In the donor data we’ve analyzed from hundreds of organizations, average donor attrition rates are around 40-60%. So why are donors giving less, or going away altogether? One of the main...
by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships
It’s so easy to get rid of that mid, major, or planned giving donor on your caseload. Here’s how you do it: Ignore what they are interested in. Your donor has a specific interest as it relates to the mission of your organization. One of the best ways to get rid of...