by Guest Contributor | Feb 12, 2024 | Communication Preferences, Donor Communication, Donor Conversations, Donor Preferences, Phone, Phone calls, texting | Communication, Donor Conversation, Relationships, Stewardship
I recently re-read an article in the Washington Post on the new phone etiquette. Their hot take? “Text first and never leave a voice mail.” And while I get the sentiment behind that, it’s not universal – certainly not when it comes to communication with donors, many...
by Guest Contributor | Nov 8, 2023 | Donor-Centered, Increased Giving, Joy, Stewardship | Asking, Communication, Donor-Centered, Giving, Major Gift Officers, Relationships, Stewardship
OK, not as catchy as Katy Perry’s 2008 debut single, but hopefully it got your attention! One of the things we tell gift officers again and again is: don’t make decisions for your donors. Don’t let a comment from a year ago about giving or an offhand remark about the...
by Jeff Schreifels | Sep 20, 2023 | Cultivation, Moves Management, Stewardship, Strategic Plan | Cultivation, Moves Management, Stewardship, Strategic Plans
I know that at one point, the term “Moves Management” was helpful. It was a way to understand the stages around a relationship with a major donor (identification, cultivation, solicitation, stewardship). I mean, I get it – before the introduction of moves management,...
by Guest Contributor | Sep 13, 2023 | Donor Communication, Donor Relations, Email, introduction cycle, Job Transition, Letters, Roles and Responsibilities | Communication, Donor Conversation, Qualifying, Stewardship
Are you taking over a portfolio and aren’t quite sure how to introduce yourself to donors that were once being managed by another fundraiser? Or maybe you’re moving into a new role at an organization with a well-known CEO who carries a lot of sway with your donors? Or...
by Jeff Schreifels | Sep 6, 2023 | Culture of Philanthropy, Donors as Mission, Reporting Back, Thanking | Culture of Philanthropy, Donors as Mission, Stewardship
Back in 2014, Richard and I published our first book, It’s Not JUST About the Money. In that book, we introduced a concept that was controversial. We said that fundraising is not just about being relationship-focused. It’s also about seeing your donors as your...
by Karen Kendrick | May 3, 2023 | Communication Preference, Donor Communication, Donor Relations, Relationship Building, Stewardship | Communication, Donor-Centered, Meaningful Connections, Passions and Interests, Relationships, Reporting Back, Stewardship
Have you ever caught yourself not really listening to what your donor is saying on the phone because you’re so busy thinking about how you can get them to meet with you? Or have you ever asked a donor to meet with you, saying you want to get their input, but you...