by Richard Perry and Jeff Schreifels | Sep 20, 2017 | Distractions, leadership | Donor Attrition, Donor Retention, Stewardship
Every day I talk with CEOs, EDs, Directors of Major Gifts and Development Directors about the health of their major gift programs. In almost every instance, they each tell me something like this: “Well, our big problem is that we don’t have enough major donors. If you...
by Richard Perry and Jeff Schreifels | Aug 9, 2017 | social media, Thanking, Video | Communication, Reporting Back, Stewardship
Jeff and I talk quite a bit about using video to let your caseload donors know that their giving to your organization is making a difference. We came across a video that is a perfect example, from the Orange County Rescue Mission in Southern California. It tells the...
by Richard Perry and Jeff Schreifels | Jul 12, 2017 | Donor-Centered, donor-focused, major gifts | Cultivation, Major Gifts, Stewardship
If there is one area of “moves management” that has never set well with me, it’s the word stewardship. Stewardship is what you are supposed to do with donors after they give you a gift. I don’t like it because it conveys a more passive approach to the relationship...
by Richard Perry and Jeff Schreifels | Jan 16, 2017 | Conflict, Cultivation, Saying No | Communication, Donor-Centered, Relationships, Stewardship, Uncategorized
Sixth in the series: Six Traits of Healthy Donor Relationships You probably would never think of saying “no” to a donor. But in a healthy relationship, sometimes you have to. It feels counter-intuitive, I know. But if you don’t do it, you will sow the seeds of a great...
by Richard Perry and Jeff Schreifels | Jan 11, 2017 | Cultivation, Donor Care, Donor Treatment, Respect | Relationships, Stewardship, Uncategorized
Fourth in the series: Six Traits of Healthy Donor Relationships I was with a man several weeks ago who gave me all the outer signs of respect but who, in reality, did not respect me at all. Here is what that looked like and how it felt. When I emailed him to book a...
by Richard Perry and Jeff Schreifels | Jan 9, 2017 | honesty, Strategy, Transparency, Trust | Relationships, Stewardship, Uncategorized
Part three of the series: Six Traits of Healthy Donor Relationships “Yes, you are right. Our overhead is 26%!” “I’m calling to let you know that the project you funded is being shut down. We thought we had a strategy that would work, but it turned out it didn’t. Now...