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Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors

Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors

by Richard Perry and Jeff Schreifels | Dec 2, 2019 | Donor Service, Service, Tommy Bahama | Donor-Centered, Leadership

Like one exceptional brand, you too can be known for your great “customer service” – to donors.

A Personal Touch Can Lead to Big Impact

A Personal Touch Can Lead to Big Impact

by Richard Perry and Jeff Schreifels | Oct 23, 2017 | Donor Service, Personal Touches, Planning | Donor-Centered, Relationships, Touch Points

Personal touches with donors can lead to closer connections with major donors. These relationship-building communications are crucial to fundraising.

What Happens When Your Major Gift Officer Leaves?

What Happens When Your Major Gift Officer Leaves?

by Richard Perry and Jeff Schreifels | Mar 17, 2017 | Donor Service, leadership | Major Gifts, Protocols, systems

When a Major Gift Officer leaves your organization what happens to the donors in his or her caseload? In this post, you’ll discover a process that will help your organization stay connected to your donors and continue serving them during the transition.

The Case of Ruby the Receptionist

The Case of Ruby the Receptionist

by Richard Perry and Jeff Schreifels | Jun 24, 2016 | Attitude, Donor Service, MGO Profile, Service | Communication, Major Gifts, Moves Management, Relationships, Uncategorized

Major gift officers can learn a lot from well-run customer service companies like Ruby Receptionists. MGOs should practice WOWism too!

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