Why an MGO’s Office Hours are NOT 8 to 5

Why an MGO’s Office Hours are NOT 8 to 5

One common problem managers have with MGOs is how to manage their time. Or maybe I should say how NOT to manage their time. Some managers believe that the 8 to 5 rule for employees actually applies to MGOs. And that is how they measure productivity, loyalty, hard...
The Case of the Bloated Caseload

The Case of the Bloated Caseload

OK, I know that the chart below will make your head spin, but here is what I want you to do.  Take a look at it and note that there are only 150 qualified donors. 30 of those donors are “top value – A list” donors, and the remaining donors are split between...