Passion. Yours is to change the world. Ours is to help you do it.
It happened at a large southwestern non-profit. A woman had inherited a substantial amount of wealth from her father, and over the years (when both she and her husband were in good health) she had given this non-profit over $80 million, plus other property and even her private jet. The non-profit had truly enjoyed the relationship. The president was a personal friend, and he had put this … [Read More...]
I am truly fascinated by the misguided idea some people have, that it is good to tell donors that 100% of their donations can go to program, with none of it going to overhead. Charity:water is a nonprofit that makes this offer. Here is Charity:water's description of their 100% model. Their core point is that there is a group of donors who fund overhead so that “100% of your donation will go to … [Read More...]
I’ve never met Ruby, but I am sure I would love her if I had. Ruby is the profile of an above-average ideal customer service person of a company in Portland, Oregon. Owner Jill Nelson founded the company in 2003 when she realized, as she puts it, that “business owners and callers alike were longing for a personal connection in a desert of impersonal customer service and robotic answering … [Read More...]
A free White Paper from Veritus Group Completely updated in 2016 with sample documents! "Many donors won’t even return my call, and I am so frustrated!” said the MGO. When we checked to see why, it was not surprising to find that a majority of the donors on this MGO’s caseload did not want to connect. Why? Because the donors on this caseload (like those of hundreds of MGOs like him around … [To get a free copy of this white paper please click here]
How is our analysis different? Our strategies are driven by data on how your major donors are performing year to year. Before we engage in a relationship with a client we conduct a full analysis of your major gift program. We provide this service at no cost. Having conducted scores of these analyses over the years, we find a similar disturbing pattern with most Major Donor programs: more … [Read More...]