Client Story - Usdan
Summer camp was cancelled, but donors gave even more
When summer camp was cancelled due to COVID, the organization had no tuition income. How could they fill the hole and stay afloat?
01. Problem / Challenge
Working with Veritus Group, the Executive Director learned to talk to parents and new donors using Permission-Based Asking™.
02. Solution
Veritus Group helped provide major gift training focused on asking, accountability, solicitation strategies and stretch goals/asks.
03. Results
With a focus on top donors, the ED was able to continue camp online AND increase donations by over $200,000!
“The simplicity of the Permission-Based Asking model works. Weekly coaching helps us build skills, but also allows us talk out our reasons for procrastination. Overall, the weekly coaching allows what we learn and work on to be highly personalized. Plus, my colleague and I just enjoy being with our Veritus coach.”
- Lauren Brandt-Schloss
Executive Director, Usdan
The Results
82%
Increase in Revenue
By year two of the pilot program with Veritus, revenue increased by nearly 82% with additional revenue totaling $745,717.
105%
Turnaround in Value Attrition
After the first year of the pilot program with major gifts, value attrition improved by 105% (from -46% of value lost year over year, to +2.5% value retained). This means not only did existing donors stay; in aggregate they gave 2.5% more than they had previously.
77%
Average Increase in Giving Per Donor
During the pilot program, the value per donor increased by nearly 77% to an average gift of $5,215.
When Summer Camp Stops for COVID
What the Organization was Facing
Usdan is a long-established organization with a small pool of donors who are mostly alumni and parents, with a few key community supporters. Because the camp is named after a family that continues to support camp with a foundation, and because there are tuition fees, it can be difficult to articulate the need for others to join in funding the camp.
When a COVID shutdown left the camp without any tuition-paying campers, the ED and staff had to turn to parents and other donors to replace the lost income. They were unsure how to conduct these difficult conversations.
After adopting Veritus Group’s training and recommendations, Usdan used Veritus’ Permission-Based Asking™ when asking parents to donate the lost tuition, and to seek help from major donors.
The organization was able to offer on-line camp classes for the first time, expanding their reach from the greater New York area to 8 states! Further, they secured key gifts from new donors, up over $200k from last year, ensuring the facilities were able to open in summer 2021 for a modified in-person camp.
The Results
Heart
Passions & Interests
Staff learned a great deal more about donor passions and interests after listening with curiosity, and keeping communication open with regular touch points.
8 States
The Campaign Expands
Because of strong donor support, the organization was able to offer on-line camp classes for the first time, expanding their reach from the greater New York area to 8 states.
$218,000
Increased Giving
The camp was shut down, but parents and major donors pushed giving UP over $200,000 during COVID!