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Touch Points

3 min read

How to Establish Authenticity in Communication

How “polished” does a touch point need to be? Or “finished”? Or even “personal”? All good questions. And all relate to being authentic in your communication. First, let me start by stating what may...

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A diverse group of people in a bright, modern office engage in a meeting around a table with laptops. They appear collaborative and focused.

3 min read

A Friendly Guide to Using Digital Touchpoints with Donors

“Is it ok to text donors?” We hear this question a lot from clients. The answer is a resounding “Yes!” But only if they’ve given you permission. Knowing a donor’s communication preferences is a...

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A smiling woman in a white shirt sits at her desk, talking on her smartphone and taking notes while working on her computer in an office.

3 min read

How to Tailor Your Touch Point to Your Donor

Today we’ll talk about how to tailor andpersonalize a touchpoint so your donors feel like you created it for them alone. In some cases, you did. You’re sending project reports for their named...

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A young woman with glasses working on a laptop in a cafe.

3 min read

How to Make Touch Points Personal (and Sound Like a Real Person)

Personal, planned touch points with donors throughout the year are one of the most important parts of your job as a gift officer, regardless of if you’re managing a major gift caseload of 150 donors...

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A woman sits at a desk in a modern office, participating in a video call on her computer while another person works at a separate desk in the background.

3 min read

What Is Your Touch Point Objective?

As Diana shared in the last touch point blog, we aim to share one touch point per month for qualified major gift donors (and every 45-90 days for mid-level donors).

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A businessman on a business meeting via videocall on his laptop.

2 min read

Why Do You Need Touch Points?

If you’ve been reading the Veritus blog for a while, you likely know that we talk about creating a strategic communication plan for your relationally managed donors. Our standard is a Touch Point for...

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The Anatomy of a Great Touch Point

3 min read

The Anatomy of a Great Touch Point

Not long ago, I received one of the most meaningful donor touch points in my life—and I didn’t see it coming. It caught me completely off guard in the best possible way, and it reminded me just how...

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Are You Having Trouble Coming Up with Touch Points?

2 min read

Are You Having Trouble Coming Up with Touch Points?

I have some great practical advice for you. We do a ton of planning at Veritus Group. Right now, we’re working with over 150 major gift officers, so all of them are in some stage of developing their...

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The Elements of a Good Touch Point

2 min read

The Elements of a Good Touch Point

You’re creating a plan for the qualified donor on your caseload. You need some good touch points – effective and compelling – touch points that will make the donor feel known and appreciated. But...

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Don’t Be White Noise to Your Donor: 4 Ways to Stand Out

2 min read

Don’t Be White Noise to Your Donor: 4 Ways to Stand Out

You know those sound machines that create white noise and block out all the other sounds around them? That’s what’s happening to your donors right now because everyone is following the same donor...

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The Balancing Act of Year-End Outreach in Major Gifts

3 min read

The Balancing Act of Year-End Outreach in Major Gifts

Your hands ache from writing “We couldn’t do this work without you,” on hundreds of cards. The papercuts on your fingertips sting as you shovel another handful of Fritos into your mouth, desperate to...

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3 min read

From the Front Lines: What to Expect When You Try to Qualify Donors

As we work with thousands of front-line fundraisers, our team at Veritus gets to see how The Veritus Way of mid, major and planned gifts works itself out in real life. It’s one thing to say, “having...

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