3 min read
I’m not generally a fan of leader boards. I think they can cause unnecessary competition and anxiety on possibly meaningless KPIs. But. My experience in working with a $100M size organization changed my thinking a bit. Their pain point was a large number of donors stuck in the Mid-Level giving...
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2 min read
I recently renovated my home office. What a project. Just getting ready took a full week. I moved everything out and committed to purging and not bringing anything back in that I didn’t use or love....
2 min read
I know there are people who relish the summer. Loading it with expectations of all manner of possibilities. They get a sinking feeling as sunsets start earlier in the evening and the air begins to...
2 min read
Today’s guest blog post was written by Diana Frazier, Senior Client Experience Leader at Veritus Group.
4 min read
Yes, I know the phrase is “can’t see the forest for the trees,” and it calls out how we can get so wrapped up in the details that we can’t see the situation as a whole. But the opposite is also true,...
3 min read
I recently re-read an article in the Washington Post on the new phone etiquette. Their hot take? “Text first and never leave a voice mail.” And while I get the sentiment behind that, it’s not...
3 min read
I want to be frank with you. I love what I get to be a part of in my role as a Client Experience Leader with Veritus. We partner with non-profit organizations doing amazing work all around the world....
3 min read
You just had a meeting or phone call with a donor, and it went well. Until you said something that you think landed wrong. The donor didn’t say anything, but the “air” felt different.
2 min read
OK, not as catchy as Katy Perry’s 2008 debut single, but hopefully it got your attention!
