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Donor Relations

Donor Relationships: A Journey, Not a Destination

3 min read

Donor Relationships: A Journey, Not a Destination

When I’m working with clients, I will often compare major gifts fundraising to dating. In dating, you’re working to get to know them and identify how your lives might work together. Major gifts...

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Express Gratitude to Donors Daily

2 min read

Express Gratitude to Donors Daily

One thing that’s difficult for me to do is to focus on the positive things people do. Jeff and my wife both tell me regularly that I am too problem-oriented. There is good and bad news to this...

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Why Your Donor Doesn’t Talk About Their End-of-Life Charitable Plans

4 min read

Why Your Donor Doesn’t Talk About Their End-of-Life Charitable Plans

“How many of your donors have made a planned gift?” A question like this, or really anything related to “planned giving,” strikes terror into your heart and the hearts of every other fundraiser I...

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4 min read

What Journalism Can Teach Us About Fundraising

One of the best things we can do for ourselves is look at how someone else is doing their work and explore how to apply it to what we do in fundraising. Take asking questions, for example.

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3 min read

Question of the Month: What does it really mean when a donor says “no” to your request for a gift?

Some people may think that a fundraiser’s job is to get donors to say “yes.” But that’s not accurate. As fundraisers, our job is not to pressure donors toward any specific action, but to align with...

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6 min read

Your Reputation Matters: Restoring Donors’ Trust in Your Organization (Part 4 of 4)

I was talking with a business colleague and asked him if he knew Ralph [not his real name]. “You know,” I said. “That guy who used to work at [name of organization].”

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4 min read

What Being Thrown Under the Bus Taught Me About Trust in Donor Relationships (Part 3 of 4)

This is Part 3 of a series on building trust: “No Trust, No Relationship, No Money.” So far, on this journey of earning donor trust, we have talked about how trust starts with you, then moves to your...

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