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Philanthropy

Exceptional Donor Service Starts With You

3 min read

Exceptional Donor Service Starts With You

When you think about “donor service,” what does that look like, for you and for your organization? I’ve talked with countless fundraisers and non-profit leaders who don’t see the value of exceptional...

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Your Donors Are Searching for Significance

2 min read

Your Donors Are Searching for Significance

I was sent away to a boarding school in another country when I was six years old. Except for two years, all of my school and college experience was in boarding schools away from home.

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The Dual Purpose of Fundraising

3 min read

The Dual Purpose of Fundraising

The purpose of fundraising seems to be what the word says: FUND raising. That seems self-explanatory. Fundraisers raise the funds. Or more basically – get the money.

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3 min read

A Major Donor Tells You How to Ask

I sat down with a major donor several weeks ago when I was in New York City. We started talking about her philanthropy, what she was trying to accomplish, what were some of her frustrations as a...

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3 min read

When Do You Say NO to a Donor?

If you have been trained correctly as a development professional, you are donor-centered, providing outstanding customer service and essentially striving to say “yes” to donors. I mean, just about...

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3 min read

If You Think Small, You Get Small: Four Secrets to Getting Large Gifts

I have to tell you I’m tired of it. I’m tired of hearing from MGOs that they don’t have donors on their caseloads that give high five, six and seven figure gifts. If you are an MGO and you have at...

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3 min read

No Answer? Try 7 Times!

We have all had the experience. We try to contact donors and no answer. They will not answer the phone. They will not answer their email. They probably don’t open our mail. And the silence is...

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2 min read

Go Tell Your Donors They are Making a Difference!

“How are you telling your donors they are making a difference with their giving? No, really. How are you letting them know they are making an impact on the world?” Richard and I find ourselves asking...

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2 min read

Why We Can’t Think Big.

A few weeks ago I was in a meeting with a non-profit development team and their CEO. The CEO came into the meeting, sat down, and with a big smile on her face, said, “Team, I want us to dream big. I...

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3 min read

Transporting Your Donor to the Scene: Take Your Donor Into the Need

It never fails. The MGO is stuck in his relationship with the donor. He can’t seem to get her engaged. He even knows what the donor is interested in, but nothing seems to be working. So I ask: “Did...

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