3 min read
When you think about “donor service,” what does that look like, for you and for your organization? I’ve talked with countless fundraisers and non-profit leaders who don’t see the value of exceptional donor service.
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2 min read
You’ve seen the manager who cannot and will not change. That person who is stuck in a way of doing things – so stuck that reality is passing them by. You know what that looks like. And you don’t want...
3 min read
It was an informal gathering of board members, and the conversation went from sports to kids in college and to the progress of their business. Harmless. Neutral.
3 min read
Here’s a question that keeps repeating in my head: Is the “Great Resignation” going to shake us up and wake us up?
4 min read
Our relationship with our own emotions is powerful. It drives how we respond to stressful situations, our actions, our relationships, and our internal dialogue. Yet many of us are taught to and only...
3 min read
Kindness sounds like such a good trait. The non-profit sector is full of kind people who want to make a difference, alleviate suffering, and make our world a better place. That sounds like such a...
3 min read
While more and more organizations are waking up to realize they need to develop a mid-level program, the whole concept of mid-level donors and creating specific strategies and a program for them is...
2 min read
For years, I really didn’t like someone following up and asking me if I did something I said I was going to do. But, while I didn’t like it, I appreciated it, because having people in my life to hold...
2 min read
I was sent away to a boarding school in another country when I was six years old. Except for two years, all of my school and college experience was in boarding schools away from home.
2 min read
People don’t talk enough about what an acceptable ROI is for a major gifts program. Often, leaders don’t know what is reasonable to expect or how to measure an accurate ROI for their fundraising...
