There’s something about money that, if you don’t watch it, it will grab hold of you and change you. Sometimes for good. Other times in ways you may not like.
Money is not inherently bad. But it’s what it will do to you if you let it.
That’s why the subject of paying MGOs bonuses and incentives for raising money is such a delicate topic. Why wouldn’t a manager want to reward a MGO for doing a good job at raising money? It makes sense. But is a bonus or incentive (other than a salary) the right thing to do?
Jeff and I don’t think so. Here’s why.
- First, as we have said many times before, fundraising is not about money. It’s about helping a donor fulfill their dreams, passions, and care for the planet. Money is the way a donor makes good things happen on their behalf. Money is a result of a donor wanting to do good.
- Because fundraising, at its core, is not about money, then the dynamic between the donor and the MGO/organization is relational and focused on what good can be accomplished. When you make it about the money, it degrades this relationship down to a transaction.
- If you pay a MGO an extra incentive or bonus for money raised, then you take the MGO’s gaze off the relationship and off the focus on partnering to fulfill the donor’s passions and interests. Instead, this reward system focuses the MGO on the money as most important. This is not good. It will make the relationship with the donor superficial and money-oriented. The donor will sense this, and it will change the relationship. It will also result in higher value attrition and donor attrition, which means less revenue. So the very thing the manager is trying to do in paying a bonus or incentive (i.e., get the money) will actually be lost.
- It encourages the MGO to focus on the high payoff donors, those who will deliver the money, and not the entire caseload. This will contribute to the neglect of donors and subsequent financial loss.
- It encourages manipulation and shortcuts. When a payment for performance drives MGO behavior, the MGO will be tempted to force the acquisition of gifts at any cost and through almost any method. Some MGOs will be constrained by their ethics. Others won’t. I’ve seen this type of behavior many times over the years.
So why pay a bonus or incentive for raising money? In the long run, it’s really not worth it. And it will change the heart of your organization and the MGOs in it. Don’t do it.
Instead, pay the MGO an outrageous salary if they’re good performers. Yes, outrageous! I mean above the market rate, above your HR internal charts, rules, and standards. Pay them well – and you will keep them.
Also, remember this – even if you pay them well, the money (even in this instance) is not all that matters. It’s how you help your MGO with getting finance and program to cooperate on creating donor offers. It’s how you manage the back office of your organization to make sure you treat the MGO’s caseload donors fairly. It’s how you use your time to visit key donors with your MGO. It’s the encouragement you give them. It’s all of this stuff.
If as a manager you focus solely on the money – the donor’s money or the MGO’s money – and fail to provide the support, culture, and environment that a MGO needs to thrive in, then you will see your MGOs running out the door every 1.8 years, like they’re doing all over the world.
Make it your purpose to change that. And start by viewing fundraising as an activity that’s not about money but about helping donors change the world. Then move to creating a place for your MGOs that lifts them up and supports them in their quest to serve your donors in their journey. It will pay off in donor retention, MGO retention, and more money.
What is the market rate for someone being an MGO for 5 years at the same organization, that is showing way above average ROI and at least 20% increase with the same caseload. This is your statement: Instead, pay the MGO an outrageous salary if they’re good performers. Yes, outrageous! I mean above the market rate, above your HR internal charts, rules, and standards. Pay them well – and you will keep them.
Rick, I wrote you an email asking for more information so I could answer your question above. When I get that information I will respond. Thanks.