Second in a Series: Unhealthy Major Gift Practices
Earlier this year I wrote about the major gift pipeline – the concept that everything that happens in fundraising in an organization should be organized in a way that shepherds and cares for a donor, from the time they are brought into the organization all the way through their life with the organization.
The major point of that post was that a non-profit should not view each function of fundraising (acquisition, cultivation, mid-level, events, major giving, planned giving) as separate, siloed functions – but rather as a pipeline, where donors come in at the beginning and are nurtured and transitioned in a manner that helps them realize their full giving potential.
Looking at it this way means that everything that happens with the donor is strategically and relationally knitted together to create a major gift pipeline since the end objective is to serve a donor’s passions and interests in a manner that encourages them to give to their potential.
But very few leaders and managers in non-profits understand this dynamic. Instead, they create and manage the various functions as separate entities, each with their own performance metrics and net revenue expectations.
Now, that is not bad, in that the organization needs the net revenue each function delivers. But the problem is that hardly anyone is watching out for the individual donor journey through the organization. And that results in a culture and environment where money is valued more than relationship.
When that happens, donors literally run out of the organization or give less – at rates sometimes as high as 60% of their value, year over year.
Why should you, as a MGO or major gift manager, care about this? Here are four things that will happen if you don’t:
- You’ll have fewer donors to cultivate for major gift work, and the ones that remain will usually not be high-potential donors. Those donors have either already left your organization or are disillusioned and giving less.
- Your current caseload donors will be in an environment that is not donor-friendly, meaning that you will need to be extra vigilant to make sure they are thanked and cared for promptly and properly.
- You will not have a robust reporting-back system in place to tell your donor that her giving is making a difference.
- Your attempts to be donor-centered will have little support, since the focus is on getting the money rather than treating a donor as a full partner in your cause.
Because of this, you won’t be as successful as you could be. And by success I mean two things: securing the revenue you need to fund your organization’s programs, and treating your caseload donors in a way that honors, respects and lifts them up.
What can you do about this? I have some suggestions:
- Start building and maintaining bridges between your work in major gifts and the other fundraising functions in the organization. Talk, share ideas, have a meal, hang out. Educate those you come in contact with about the major gift pipeline and how you all need to work together to steward the donor through it. This is probably the most important work you can do – to bring awareness.
- Talk to your manager about the pipeline and the need to have conversations and make plans that cross departments and fundraising functions. You may get a cold stare – or you may, surprisingly, find warm reception to the idea. After all, donors who are properly cared for will stay longer and give more. What’s not to like about that?
Bringing awareness, asking questions and offering solutions on this topic will slowly bring change. And that will be good for your donors, for you, and for your organization.
Read all the posts in this series:
- Wrong Thinking about Major Gifts
- Not Understanding the Major Gift Pipeline (this post)
- The Wrong Organization Structure