Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors
Most non-profits do a terrible job of serving their donors. It’s a shame, because if they did provide their donors with great care, the actual investment compared to the eventual return would be overwhelming. Richard and I see this over and over again from the...
A Personal Touch Can Lead to Big Impact
We do a lot of planning at Veritus. Right now we’re working with about 120 major gift officers, and they all have goals and strategic plans for all of their donors. So, yeah, a ton of planning. In the process of creating a 12-month strategic plan, there is a lot of...
What Happens When Your Major Gift Officer Leaves?
Recently, one of our Veritus client managers told me a story about one of our clients she is working with. Here is her story: I was on a plane flying to a client meeting, and that gave me some time to review in-depth the donor caseloads of each of the MGOs I’m...
The Case of Ruby the Receptionist
I’ve never met Ruby, but I am sure I would love her if I had. Ruby is the profile of an above-average ideal customer service person of a company in Portland, Oregon. Owner Jill Nelson founded the company in 2003 when she realized, as she puts it, that “business owners...TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
