by Richard Perry and Jeff Schreifels | Aug 29, 2022 | Culture of Philanthropy, Donor Experience, Donor-Centered, Organization Structure | Culture of Philanthropy, Donor Attrition, Donor-Centered, Pipeline Development, StructureIt’s a sad fact that non-profit organizations are not treating their donors well. In the donor data we’ve analyzed from hundreds of organizations, average donor attrition rates are around 40-60%. So why are donors giving less, or going away altogether? One of the main...
by Richard Perry and Jeff Schreifels | Jul 11, 2022 | Donor Communication, Donor Experience, taking donors to the scene | Communication, Donor-Centered, Moves Management, Relationships
The donor experience is not just about the service your organization provides. It matters more how they feel about the interaction with YOU.
by Richard Perry and Jeff Schreifels | Feb 29, 2016 | Analytics, Donor Experience, multi-channel, Service | Donor Retention, Major Gifts, Mid-level donors, Uncategorized
Can you do more major gifts-style work with mid-level donors, and inspire these donors not only to continue giving more each year, but also move them into major gifts much faster?
by Richard Perry and Jeff Schreifels | Feb 26, 2016 | Branding, Donor Experience, Donor Pipeline | Donor Retention, Major Gifts, Management, Mid-level donors, Uncategorized
Not every donor is going to end up becoming a major donor and leaving you in his estate. But you should treat each donor as if he is.