When you’re a frontline fundraiser, your job becomes more than just a career as you help your donors make an impact on the world.
Here’s a list of what NOT to do. When fundraisers treat their donor like an ATM, it’s the worst kind of transactional fundraising.
Exceptional donor service means that the donor feels heard and valued, and it all starts with your role as a fundraiser.
Don’t confuse good donor service with a disciplined major gifts strategy.
Most non-profits are great at getting gifts, but they quickly move on, forgetting about the donor. Don’t do that. Stay with that donor, and they’ll stay with you.
Are you providing great “customer service” to your donors? Here are 10 ways to impress them so they stick around for the long-term.