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Why Being a Frontline Fundraiser is NOT Just a Career

Why Being a Frontline Fundraiser is NOT Just a Career

by Richard Perry and Jeff Schreifels | Oct 24, 2022 | Careers, Donor Service, Frontline Fundraiser | Donor-Centered, Fundraising, Giving

When you’re a frontline fundraiser, your job becomes more than just a career as you help your donors make an impact on the world.

Eight Ways to Lose Your Donor

Eight Ways to Lose Your Donor

by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships

Here’s a list of what NOT to do. When fundraisers treat their donor like an ATM, it’s the worst kind of transactional fundraising.

Exceptional Donor Service Starts With You

Exceptional Donor Service Starts With You

by Richard Perry and Jeff Schreifels | Apr 22, 2022 | Donor Relations, Donor Service, Fundraisers | Culture of Philanthropy, Donor-Centered, Major Gift Officers

Exceptional donor service means that the donor feels heard and valued, and it all starts with your role as a fundraiser.

Major Gifts Is Not the Same As Good Donor Service

Major Gifts Is Not the Same As Good Donor Service

by Richard Perry and Jeff Schreifels | Nov 19, 2021 | Donor Service, Donor strategy | Fundraising, Major Donors, Major Gifts

Don’t confuse good donor service with a disciplined major gifts strategy.

How to Report Impact During a Pandemic

How to Report Impact During a Pandemic

by Richard Perry and Jeff Schreifels | Jan 18, 2021 | Donor Service, Management, Relationships | Customer Service, Impact, Reporting Back

Most non-profits are great at getting gifts, but they quickly move on, forgetting about the donor. Don’t do that. Stay with that donor, and they’ll stay with you.

Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors

Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors

by Richard Perry and Jeff Schreifels | Dec 2, 2019 | Donor Service, Service, Tommy Bahama | Donor-Centered, Leadership

Like one exceptional brand, you too can be known for your great “customer service” – to donors.

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