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Exceptional Donor Service Starts With You

Exceptional Donor Service Starts With You

by Richard Perry and Jeff Schreifels | Apr 22, 2022 | Donor Relations, Donor Service, Fundraisers | Culture of Philanthropy, Donor-Centered, Major Gift Officers

Exceptional donor service means that the donor feels heard and valued, and it all starts with your role as a fundraiser.

Major Gifts Is Not the Same As Good Donor Service

Major Gifts Is Not the Same As Good Donor Service

by Richard Perry and Jeff Schreifels | Nov 19, 2021 | Donor Service, Donor strategy | Fundraising, Major Donors, Major Gifts

Don’t confuse good donor service with a disciplined major gifts strategy.

How to Report Impact During a Pandemic

How to Report Impact During a Pandemic

by Richard Perry and Jeff Schreifels | Jan 18, 2021 | Donor Service, Management, Relationships | Customer Service, Impact, Reporting Back

Most non-profits are great at getting gifts, but they quickly move on, forgetting about the donor. Don’t do that. Stay with that donor, and they’ll stay with you.

Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors

Be the Tommy Bahama of Non-Profits: 10 Ways to Care for Your Major Donors

by Richard Perry and Jeff Schreifels | Dec 2, 2019 | Donor Service, Service, Tommy Bahama | Donor-Centered, Leadership

Like one exceptional brand, you too can be known for your great “customer service” – to donors.

A Personal Touch Can Lead to Big Impact

A Personal Touch Can Lead to Big Impact

by Richard Perry and Jeff Schreifels | Oct 23, 2017 | Donor Service, Personal Touches, Planning | Donor-Centered, Relationships, Touch Points

Personal touches with donors can lead to closer connections with major donors. These relationship-building communications are crucial to fundraising.

What Happens When Your Major Gift Officer Leaves?

What Happens When Your Major Gift Officer Leaves?

by Richard Perry and Jeff Schreifels | Mar 17, 2017 | Donor Service, leadership | Major Gifts, Protocols, systems

When a Major Gift Officer leaves your organization what happens to the donors in his or her caseload? In this post, you’ll discover a process that will help your organization stay connected to your donors and continue serving them during the transition.

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