by Karen Kendrick | Mar 18, 2024 | Assessments, Change Management, Data, Donor Retention, Donor Value Attrition, The Veritus Way | Data, Donor Attrition, Donor Retention, Metrics, Overcoming Objections, Performance, Relationships, Retention, The Veritus Way
For your organization to grow, you must move from a transactional mindset to a transformational fundraising program.
by Richard Perry | Aug 28, 2023 | Donor Attrition, Donor Communication, Donor Relations, Passions and Interests, Reporting Back | Communication, Donor Attrition, Donor Retention, Donor-Centered, Passions and Interests, Reporting Back
While there are multiple explanations for reduced giving from donors, there are two main drivers behind donor dissatisfaction.
by Richard Perry and Jeff Schreifels | Nov 14, 2022 | Administrative Support, Back Office, Donor Attrition, Value Attrition | Admin Support, Database, Donor Attrition, Fundraising
When your back office isn’t equipped to support your fundraising efforts, you’re going to see higher levels of donor value attrition.
by Richard Perry and Jeff Schreifels | Aug 29, 2022 | Culture of Philanthropy, Donor Experience, Donor-Centered, Organization Structure | Culture of Philanthropy, Donor Attrition, Donor-Centered, Pipeline Development, Structure
It’s a sad fact that non-profit organizations are not treating their donors well. In the donor data we’ve analyzed from hundreds of organizations, average donor attrition rates are around 40-60%. So why are donors giving less, or going away altogether? One of the main...
by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships
Here’s a list of what NOT to do. When fundraisers treat their donor like an ATM, it’s the worst kind of transactional fundraising.
by Richard Perry and Jeff Schreifels | May 30, 2022 | Donor Attrition, Donor Pipeline, Mid-Level Programs | Donor Attrition, Mid-level donors, Moves Management, Pipeline Development
Without a healthy donor pipeline, donors are getting stuck at their level of giving. Here’s how to address the clogs in your donor pipeline.