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Eight Ways to Lose Your Donor

Eight Ways to Lose Your Donor

by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships

Here’s a list of what NOT to do. When fundraisers treat their donor like an ATM, it’s the worst kind of transactional fundraising.

How to Report Impact During a Pandemic

How to Report Impact During a Pandemic

by Richard Perry and Jeff Schreifels | Jan 18, 2021 | Donor Service, Management, Relationships | Customer Service, Impact, Reporting Back

Most non-profits are great at getting gifts, but they quickly move on, forgetting about the donor. Don’t do that. Stay with that donor, and they’ll stay with you.

Resolve to Serve Your Donor, Don’t Sell Them

Resolve to Serve Your Donor, Don’t Sell Them

by Richard Perry and Jeff Schreifels | Jan 3, 2020 | New Year, Resolutions | Customer Service, Donor-Centered

Your first resolution of the New Year should be to give your donor outstanding service.

Don’t Just Serve Your Donors; Do More of This.

Don’t Just Serve Your Donors; Do More of This.

by Richard Perry and Jeff Schreifels | Aug 22, 2018 | Goal-setting, Planning | Communication, Customer Service, Donor-Centered

If you really want to set yourself apart and endear a donor to your organization, start thinking what kind of “experience” you are going to give your donor.

Going Beyond What is Expected of You: Providing Outrageous Service

Going Beyond What is Expected of You: Providing Outrageous Service

by Richard Perry and Jeff Schreifels | Jun 22, 2018 | Connector, Empathy, Service | Communication, Customer Service, Donor-Centered

Being a great major gift officer requires that your actions go beyond everyone’s expectations of you. Providing outrageous service to your donors will do that.

To Grab a Donor’s Attention, Be a Luddite

To Grab a Donor’s Attention, Be a Luddite

by Richard Perry and Jeff Schreifels | Mar 23, 2018 | information, Luddite | Communication, Customer Service, Donor Visits

It’s so easy now to send a quick email, text, online survey, etc. to our donors, (which are all great ways to connect to a donor), but perhaps instead of “speeding up” our communication, in order to really grab their attention, you should slow it down.

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