by Jeff Schreifels | May 6, 2024 | Communication, Donor Communication, Email, Writing | Communication, Customer Service, Donor Conversation, Relationships
Recently on our team Slack channel, our coaches shared that we send a lot of these tips to our clients about how to write an effective email, so I thought it would be a great resource to share them here so they’re all in one place for your easy reference. Here are...
by Richard Perry | Sep 25, 2023 | Curiosity, Donor Preferences, Donor-Centered | Accountability, Communication, Curiousity, Customer Service, Donor-Centered
If you ignore your donor’s preferences, they will more than likely leave your organization to find a more welcoming place to give their money.
by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships
Here’s a list of what NOT to do. When fundraisers treat their donor like an ATM, it’s the worst kind of transactional fundraising.
by Richard Perry and Jeff Schreifels | Jan 18, 2021 | Donor Service, Management, Relationships | Customer Service, Impact, Reporting Back
Most non-profits are great at getting gifts, but they quickly move on, forgetting about the donor. Don’t do that. Stay with that donor, and they’ll stay with you.
by Richard Perry | Mar 20, 2024 | Communication, Donor Relations, job title, Job titles | Culture of Philanthropy, Customer Service, Development Directors, Donor-Centered, Executive Directors, Jobs, Major Gift Officers, Major Gifts, Philanthropy
Professional fundraisers shouldn’t have job titles that talk about the money or about internal goals. It’s a role that serves donors.
by Richard Perry and Jeff Schreifels | Jan 3, 2020 | New Year, Resolutions | Customer Service, Donor-Centered
Your first resolution of the New Year should be to give your donor outstanding service.