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Ignore My Preferences – Plan to Fail

Ignore My Preferences – Plan to Fail

by Richard Perry | Sep 25, 2023 | Curiosity, Donor Preferences, Donor-Centered | Accountability, Communication, Curiousity, Customer Service, Donor-Centered

If you ignore your donor’s preferences, they will more than likely leave your organization to find a more welcoming place to give their money.

Eight Ways to Lose Your Donor

Eight Ways to Lose Your Donor

by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships

Here’s a list of what NOT to do. When fundraisers treat their donor like an ATM, it’s the worst kind of transactional fundraising.

How to Report Impact During a Pandemic

How to Report Impact During a Pandemic

by Richard Perry and Jeff Schreifels | Jan 18, 2021 | Donor Service, Management, Relationships | Customer Service, Impact, Reporting Back

Most non-profits are great at getting gifts, but they quickly move on, forgetting about the donor. Don’t do that. Stay with that donor, and they’ll stay with you.

Resolve to Serve Your Donor, Don’t Sell Them

Resolve to Serve Your Donor, Don’t Sell Them

by Richard Perry and Jeff Schreifels | Jan 3, 2020 | New Year, Resolutions | Customer Service, Donor-Centered

Your first resolution of the New Year should be to give your donor outstanding service.

10 Ways to Wow Your Major Donors and Win Them for Life

10 Ways to Wow Your Major Donors and Win Them for Life

by Richard Perry and Jeff Schreifels | May 31, 2023 | Culture of Philanthropy, Customer Service, Donor Experience, Donor Service, Donor-Centered, Service, Stewardship | Culture of Philanthropy, Customer Service, Donor-Centered, Relationships, Stewardship

Are you providing great “customer service” to your donors? Here are 10 ways to impress them so they stick around for the long-term.

Don’t Just Serve Your Donors; Do More of This.

Don’t Just Serve Your Donors; Do More of This.

by Richard Perry and Jeff Schreifels | Aug 22, 2018 | Goal-setting, Planning | Communication, Customer Service, Donor-Centered

If you really want to set yourself apart and endear a donor to your organization, start thinking what kind of “experience” you are going to give your donor.

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