Major gift officers sometimes possess all the technical skills needed, but they lack the emotional intelligence to relate to their donors effectively.
What’s the story of your relationship with your donor? Have you written this down so you can tell it to others? This is a gift to your organization.
If the major donor team and the direct-response teams are doing their work, there is harmony and consistency between both. They don’t worry about who gets credit for how the revenue comes in, because each department knows they need each other and it’s the organization AND the donor that is important.