by Richard Perry and Jeff Schreifels | Aug 29, 2022 | Culture of Philanthropy, Donor Experience, Donor-Centered, Organization Structure | Culture of Philanthropy, Donor Attrition, Donor-Centered, Pipeline Development, Structure
It’s a sad fact that non-profit organizations are not treating their donors well. In the donor data we’ve analyzed from hundreds of organizations, average donor attrition rates are around 40-60%. So why are donors giving less, or going away altogether? One of the main...
by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships
It’s so easy to get rid of that mid, major, or planned giving donor on your caseload. Here’s how you do it: Ignore what they are interested in. Your donor has a specific interest as it relates to the mission of your organization. One of the best ways to get rid of...
by Richard Perry and Jeff Schreifels | Jun 20, 2022 | Donor Communication, Donor Relations, Donor-Centered, Passions and Interests | Donor-Centered, Donors as Mission, Passions and Interests
What donors want is rather simple. In truth, it boils down to our own core wants. If you can meet these wants, you’ll be surprised to see how much more impactful your donor relationships will become. In my experience, I’ve found that there are four things that all...
by Richard Perry and Jeff Schreifels | Jun 1, 2022 | Donor Relations, Donor-Centered, Relationships | Donor-Centered, Donors as Mission, Fundraising
“Why are fundraisers still doing this?!” This is something that Richard and I regularly say to one another as we hear of another example of the inconceivable things that non-profits do that hurt their relationships with donors. Now, of course these are not...
by Richard Perry and Jeff Schreifels | Dec 23, 2022 | Donor-Centered, Passions and Interests, Philanthropy | Communication, Donor Conversation, Donor-Centered, Passions and Interests
Most of what you’re telling your donor, they do NOT care about. Your annual fundraising goals. The new building you need to buy or rent. The money you need to hire additional staff. Your overhead percentage. The number of offices you have or counties or countries...