Are Your Donors Stuck?
At Veritus, before we start working with any client we look at their data. Mainly we’re looking at donor retention (donors who continue to give year over year) and value retention (the amount of revenue that is retained from the same donors year over year). But there...The Plague of Technical Communication
Have you ever been in the presence of someone who is blathering away and you can barely understand what they are saying? It happens quite frequently in major gift communications. It’s called “talking over the person’s head” – communicating something beyond the...Your Donors Need Hope
A client of ours recently told me a story that I want to share with you. A letter came into their office. On the outside of the letter was a squiggly handwritten address – you could tell immediately it was from an elderly person. I can imagine the effort it took to...Donors Need to Give Input and Criticism:Outrageous Donor Service, Part 6
There is an interesting dynamic that occurs when someone criticizes what I do or say. Part of me immediately puts up a defensive wall. Another part of me truly wants to hear it. I think you might be able to relate. A wise person once said: “There is wisdom in...TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
