The Case of Ruby the Receptionist
I’ve never met Ruby, but I am sure I would love her if I had. Ruby is the profile of an above-average ideal customer service person of a company in Portland, Oregon. Owner Jill Nelson founded the company in 2003 when she realized, as she puts it, that “business owners...
What Do Your Donors Experience? Part 2
In my last post, I talked about what it meant to have a strong brand for a non-profit. It’s giving your donors a great experience. Not just when they become a new donor to your organization, but all through their relationship with you, to become major donors and...25 Ways to Be Successful with Your Donors in 2016
I like to make lists of things – grocery lists, to-do lists, etc. I also like to create lists that help focus me and inspire me so that I can go back to them over and over. Today, I’m going to make a list for major gift officers, so that you can print it out and stick...Who Do You Want to BE?
Recently I attended a memorial service with a colleague of mine. Tragically, her brother Chris was killed in a bicycle accident. He was in his early 40’s – it was incredibly sad. Chris was a “single-gear” bicycle racer. I found out that this means you are part of a...TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
