Going Beyond What is Expected of You: Providing Outrageous Service
Being a great major gift officer requires that your actions go beyond everyone’s expectations of you. Providing outrageous service to your donors will do that.
Are You Killing Major Gifts With "Service"?
Sometimes “service” to your organization gets in the way of “doing your job.” Leaders and managers need to stop asking MGOs to do the dishes…
Beat Your Competition
When your non-profit treats donors as part of your mission, you’ll provide amazing service to donors and set yourself apart from the competition.
How to Welcome Major Donors
Are you properly welcoming new donors who come onto your caseload for the first time? Are you doing anything special to let the donor know YOU are now her connection to your organization?
The Case of Ruby the Receptionist
Major gift officers can learn a lot from well-run customer service companies like Ruby Receptionists. MGOs should practice WOWism too!
What Do Your Donors Experience? Part 2
Can you do more major gifts-style work with mid-level donors, and inspire these donors not only to continue giving more each year, but also move them into major gifts much faster?
TOP RATED PODCAST
Twice monthly, Richard and Jeff address current topics and classic problems in major gift fundraising.
