by Richard Perry and Jeff Schreifels | Sep 7, 2015 | Outcomes, Reporting Back, Results | Donor Retention, Donor-Centered, Impact, Major Gifts, Overhead, Uncategorized
It was a disturbing conversation. The donor had made a significant gift and was now asking what had resulted – what had actually happened – from that gift. A simple question. The Director of Development was caught in the corner. Anticipating a grilling from the donor,...
by Richard Perry and Jeff Schreifels | Aug 7, 2015 | Performance Evaluation, Reporting, Results | Major Gifts, Management, Metrics, Uncategorized
It was an interesting conversation. I was taking the position that “meaningful connections” and amount raised are what matters in measuring MGO performance, and the manager was arguing that it was the number of face-to-face visits and amount raised. We were going back...
by Richard Perry and Jeff Schreifels | Aug 5, 2015 | Compensation, Performance Evaluation, Reporting, Results | Goal-setting, Major Gift Officers, Management, Metrics, Uncategorized
If there is one thing Jeff and I just love, it’s knowing how major gifts programs work. This probably comes out of our background in direct marketing where we measured everything. There is a cost revenue metric attached to most every direct marketing activity, and we...
by Richard Perry and Jeff Schreifels | Feb 6, 2015 | Impact, Managing, Outcomes, Results | Accountability, Major Gifts, Management, Non-Profits, Uncategorized
I will never forget the discussion I had when I was managing a sales team for a commercial company. I had been meeting with various salespeople, going over their performance, and now it was time to meet with Brandon (not his real name). Brandon was an energetic,...
by Richard Perry and Jeff Schreifels | Jan 14, 2015 | Accountability, Managing, Outcomes, Results | Impact, Major Gifts, Non-Profits, Overhead, Uncategorized
More non-profit leaders, MGOs and donors will value impact and outcomes vs. overhead in 2015. That is the second trend to watch this year. In an earlier post on reminding your donors about impact, I wrote about the need to focus on impact and outcomes rather than...