by Richard Perry and Jeff Schreifels | Jun 2, 2017 | Attrition, Communication, Thanking | Donor Retention, Impact, Moves Management
“I don’t understand why the donor stopped giving,” the MGO said. “They seemed so interested in what I had proposed last year. They gave, but they have been silent ever since.” Stop and analyze each part of this statement: I don’t understand why the donor stopped...
by Richard Perry and Jeff Schreifels | May 29, 2017 | Analysis, Attrition | Management, Strategic Plans, Value Attrition
Everyone is talking about donor attrition: “We had this many donors, and now we have this many. We lost 40%.” That is an important figure to know. But that does not tell the whole story. In fact, in Jeff’s and my mind it doesn’t tell the most important story, which...
by Richard Perry and Jeff Schreifels | Sep 7, 2016 | Attrition, Average Gifts, Growth | Caseloads, Donor Attrition, Economics, Uncategorized
#4 in the series How a Caseload Grows Over Time “Aren’t you just moving old money around?” the finance person asked, as he sought comfort that the major gift program was really working. So I stated the “case” for major gifts once again, like I have done hundreds of...
by Richard Perry and Jeff Schreifels | Jan 12, 2015 | Attrition, Donors, Managing, Stewardship | Donor Retention, Donor-Centered, Major Gifts, Uncategorized
There are going to be some changes this year that will be good for donors and bad for unenlightened managers and CEOs of non-profits. As Jeff and I have looked at the fundraising landscape with a particular focus on major gifts, we have identified four trends to watch...
by Richard Perry and Jeff Schreifels | Oct 8, 2014 | Attrition, gratitude, Receipting, Thank You | Donor Retention, Major Gifts, Relationships, Stewardship
Several months ago Bloomerang published this graphic showing data from a study called the Fundraising Effectiveness Project. Much of the information on here is known to most of us – namely, that donor retention is pretty low. But there were two pieces of information...