by Guest Contributor | Feb 12, 2024 | Communication Preferences, Donor Communication, Donor Conversations, Donor Preferences, Phone, Phone calls, texting | Communication, Donor Conversation, Relationships, Stewardship
I recently re-read an article in the Washington Post on the new phone etiquette. Their hot take? “Text first and never leave a voice mail.” And while I get the sentiment behind that, it’s not universal – certainly not when it comes to communication with donors, many...
by Karen Kendrick | Jan 5, 2024 | Conversations, Phone calls, Questions | Curiousity, Donor Conversation, Focus, Permission-Based Asking, Planning
I still remember that icky feeling I’d get after an awkward conversation with a donor. Phone calls in particular can feel weird for a number of reasons: your donor’s personality, your own comfort on the phone, or how trusting the donor is in talking to a fundraiser....
by Karen Kendrick | Sep 20, 2021 | Conversations, Phone calls, Questions | Donor Conversation, Permission-Based Asking, Uncategorized
I still remember that icky feeling I’d get after an awkward conversation with a donor. Phone calls in particular can feel weird for a number of reasons: your donor’s personality, your own comfort on the phone, or how trusting the donor is in talking to a fundraiser....
by Jeff Schreifels | Jul 10, 2024 | Donor Communication, Donor strategy, Email, Phone calls | Communication, Database, Fundraising, Major Donors
For many frontline fundraisers, one of the biggest barriers to connecting with donors is not about getting the nerve to call and follow up with a donor; it’s getting the number or email in the first place! In fact, it’s probably the #1 question we get when we urge...
by Richard Perry and Jeff Schreifels | May 24, 2019 | New donors, Phone calls | Caseloads, Communication, Donor Visits
We often get calls from MGOs asking how they should approach their first donor contact – that phone call or meeting where you are finally talking to the donor live. We have written a lot about this topic but Diana Frazier, our Senior Client Experience Leader, has put...