by Veritus Group | Aug 2, 2024 | | Communication, Customer Service, Donor-Centered
In the for-profit world, companies that provide consumer products and services have made customer service a core part of their mission. The result is often lifelong loyalty to the brand. So why aren’t more non-profits trying to do the same thing? When you make it part...
by Richard Perry | Apr 26, 2024 | Culture of Philanthropy, Donor Communication, Donor Journey, Organization Structure | Culture of Philanthropy, Donor Offers, Donor-Centered, Fundraising, Pipeline Development
This blog post is the final piece in a series of six titled, “The House Your Donor Lives In.” If only. That’s what many of your donors, who have the capacity to give more, are saying. “If only I could do more.” “If only they would let me _________.” While many of your...
by Richard Perry | Apr 19, 2024 | Donor Journey, Donor Pipeline, Organization Structure | Donor-Centered, Pipeline Development, Structure
This blog post is the third in a series of six titled, “The House Your Donor Lives In.” I think you would agree that the home you grew up in had a personality. Either your mother or father, maybe your siblings, or maybe all of them played a significant...
by Richard Perry | Apr 17, 2024 | Culture of Philanthropy, Donor Experience, Donor Journey | Culture of Philanthropy, Donor-Centered, Fundraising, Money
This blog post is the second in a series of six titled, “The House Your Donor Lives In.” I’m sure you’ve been in a home where the occupants each have a different view on how things should be done. There’s a different view on when and what to eat; a...
by Richard Perry | Apr 15, 2024 | Donor Journey, Donor Pipeline, Donor Relations, Organizational development, Relationship Building, Relationship Fundraising | Communication, Donor-Centered, Donors as Mission, Pipeline Development, Retention
This blog post is the first in a series of six titled, “The House Your Donor Lives In.” It’s good to be home. You’ve said that many times, haven’t you? I have. There is something about coming home – where things are familiar, where you feel you belong,...
by Jeff Schreifels | Feb 28, 2024 | Donor Communication, Donor Conversations, Donor meetings, Facilitation, Meetings | Communication, Donor Conversation, Donor Visits, Donor-Centered, Facilitation, Major Donors
When you’re meeting with a donor for the first time, you probably have a lot going on at your organization that you’re just bursting to tell them about. But that first conversation should really be about getting to know the donor, what they care about, and what...