I find it difficult to focus on the positive things people do. Jeff and my wife both tell me regularly that I am too problem-oriented. So I have committed myself to seek and find the best in others, to TELL them I have noticed it, and to do this on a daily basis. This journey has also had me processing two things…
As many times as Richard and I have seen bad attitudes and heard excuses, we’ve also witnessed amazing turnarounds from MGOs who have embraced the “yes I can” attitude and have become wildly successful and happy in their work.
Major gift officers can learn a lot from well-run customer service companies like Ruby Receptionists. MGOs should practice WOWism too!
As you work today on your caseload and talk to donors, remember that life for them is not all nice and tidy. They have other things to think about and do – things that may pull them away from giving you their full attention.
There may be other things your development manager wants, but these ten come from my 30 years of experience of managing, watching others manage, and sitting at the feet of wise managers who have given me wise counsel.
We in the non-profit world have a tough time with taking our work too personally. This work you do every day requires that you hold on, but not too tightly. To take it seriously, but not too personally. To do hard things, but to do it with joy.