by Veritus Group | Aug 2, 2024 | | Communication, Customer Service, Donor-Centered
In the for-profit world, companies that provide consumer products and services have made customer service a core part of their mission. The result is often lifelong loyalty to the brand. So why aren’t more non-profits trying to do the same thing? When you make it part...
by Jeff Schreifels | May 6, 2024 | Communication, Donor Communication, Email, Writing | Communication, Customer Service, Donor Conversation, Relationships
Recently on our team Slack channel, our coaches shared that we send a lot of these tips to our clients about how to write an effective email, so I thought it would be a great resource to share them here so they’re all in one place for your easy reference. Here are...
by Richard Perry | Sep 25, 2023 | Curiosity, Donor Preferences, Donor-Centered | Accountability, Communication, Curiousity, Customer Service, Donor-Centered
It’s no secret that we all have our preferences about all kinds of things. Stop and think what you prefer in food, vacations, clothes, cars, friends, sports, communication, politics, movies, humor etc. It’s a huge list. And very specific. Focus on that one word:...
by Richard Perry and Jeff Schreifels | Aug 3, 2022 | Donor Attrition, Donor Service, Donor-Centered | Customer Service, Donor Attrition, Donor-Centered, Relationships
It’s so easy to get rid of that mid, major, or planned giving donor on your caseload. Here’s how you do it: Ignore what they are interested in. Your donor has a specific interest as it relates to the mission of your organization. One of the best ways to get rid of...
by Richard Perry and Jeff Schreifels | Jan 18, 2021 | Donor Service, Management, Relationships | Customer Service, Impact, Reporting Back
During this pandemic we’ve been talking about how best to communicate with donors when you’re no longer able to meet face to face. We’ve stressed that it’s not so important how often you do that, but rather how meaningful your contact is with the donor for your...
by Richard Perry | Mar 20, 2024 | Communication, Donor Relations, job title, Job titles | Culture of Philanthropy, Customer Service, Development Directors, Donor-Centered, Executive Directors, Jobs, Major Gift Officers, Major Gifts, Philanthropy
Jeff and I have said many times – and I think you probably agree if you’re here reading our blog – that this major gift thing is NOT about the money. In fact, when done well, fundraising is never about the money. Good fundraising is about helping donors fulfill...