by Richard Perry and Jeff Schreifels | May 31, 2023 | Culture of Philanthropy, Customer Service, Donor Experience, Donor Service, Donor-Centered, Service, Stewardship | Culture of Philanthropy, Customer Service, Donor-Centered, Relationships, Stewardship
Most non-profits are not focused on serving their donors. It’s a shame, because if they did provide their donors with excellent service, the actual investment compared to the eventual return would be overwhelming. But it takes a lot of upfront investment before your...
by Richard Perry and Jeff Schreifels | Oct 24, 2018 | Change, Culture of Philanthropy, Influence | Leadership, Non-Profits
Third in a Five-Part Series: It’s Not Rocket Science “Culture is just not one aspect of the game… it is the game.” —Lou Gerstner, IBM’s Turnaround CEO from the 90’s A complaint that Richard and I often hear from major gift fundraisers like you, is that you don’t have...
by Richard Perry and Jeff Schreifels | Feb 23, 2018 | Culture of Philanthropy, Organization Culture | Leadership, Non-Profits, Philanthropy, Teamwork
Hey, guess what? Richard and I are starting to see a number of non-profits wanting to pay attention to major gifts! What’s happening is that these non-profits are realizing that if they don’t start focusing on major gifts, they will be in a world of hurt in the next...
by Richard Perry and Jeff Schreifels | May 12, 2017 | Culture of Philanthropy, Donors as Mission, Joy | Donor-Centered, Leadership, Mission
#2 in the Series, Donors As Mission If we were to be honest, for most non-profits the donor is really just a source of cash. I know non-profits try to dress it up and make it look better than that. They are trying the “donor-centered” approach. But the reality is...
by Richard Perry and Jeff Schreifels | Dec 12, 2016 | Culture of Philanthropy, Ethics, Inspiration, Passion, Program | Development Directors, Fundraising, Impact, Leadership, Major Gift Officers, Management, Uncategorized
Part 3 of a Six-Part Series: Six Reasons Your MGO Will Stay at Your Organization Your major gift officers want to change the world. And they want to do it through the mission of your organization. If you sat down with great MGOs who are with an organization for a long...