by Richard Perry and Jeff Schreifels | Jun 3, 2016 | Donor Care, Receipting, Reporting, Retention, Thanking | Donor Retention, Donor-Centered, Moves Management, Relationships, Stewardship
You’ve had the experience – you do something for someone and nothing comes back. Silence. Crickets. I had the experience just last week. I honestly did not set out to GET something for taking an action that should have generated an appreciative response. I just did it...
by Richard Perry and Jeff Schreifels | Mar 4, 2016 | Admin support, Back Office, Data Processing, Donor Care, Offer Development, Receipting, Research, support, Systems | Hiring, Impact, Major Gifts, Management, Non-Profits, Overworked, Teamwork, Uncategorized
One of our blog readers recently commented that many speakers, consultants and category experts write and speak a great deal about the “donor-facing” side of major gifts, but hardly anyone talks about the back end. Good point. Without a fully functional and...
by Richard Perry and Jeff Schreifels | Jan 13, 2016 | Communication, Impact Reporting, Receipting, Thank You | Major Gifts, Moves Management, Relationships, Strategic Plans, Uncategorized
Last year, Bank of America asked their high net worth clients what was important to them. The answer that came back was not surprising to Jeff and me. It boils down to two big areas: Essential: Health, family and financial security. Important: Connectedness, personal...
by Richard Perry and Jeff Schreifels | Jun 29, 2015 | Cultivation, Receipting, Thank You | Donor-Centered, Major Gifts
One of the most frustrating aspects of our work in nonprofit fundraising is to uncover situations where donors are neglected, ignored or abused. You might think this is unnecessary and dramatic language to describe a donor care situation – until you hear about the...
by Richard Perry and Jeff Schreifels | Oct 8, 2014 | Attrition, gratitude, Receipting, Thank You | Donor Retention, Major Gifts, Relationships, Stewardship
Several months ago Bloomerang published this graphic showing data from a study called the Fundraising Effectiveness Project. Much of the information on here is known to most of us – namely, that donor retention is pretty low. But there were two pieces of information...