by Jeff Schreifels | Mar 29, 2024 | Data, Metrics, Performance Measurement, Relationship Fundraising | Data, Metrics, Relationships
Many fundraising managers rely on measuring fundraisers’ activity, i.e., how many phone calls an MGO makes, the number of face-to-face donor meetings each month, or the number of asks. The problem with action-based metrics is that they don’t demonstrate results, and...
by Karen Kendrick | Mar 18, 2024 | Assessments, Change Management, Data, Donor Retention, Donor Value Attrition, The Veritus Way | Data, Donor Attrition, Donor Retention, Metrics, Overcoming Objections, Performance, Relationships, Retention, The Veritus Way
Are you a non-profit leader who sees the writing on the wall that maybe your membership program has hit a plateau? If so, you’re not alone! Here’s an example of what this might feel like. The membership program or giving society that your organization has relied on...
by Guest Contributor | Feb 12, 2024 | Communication Preferences, Donor Communication, Donor Conversations, Donor Preferences, Phone, Phone calls, texting | Communication, Donor Conversation, Relationships, Stewardship
I recently re-read an article in the Washington Post on the new phone etiquette. Their hot take? “Text first and never leave a voice mail.” And while I get the sentiment behind that, it’s not universal – certainly not when it comes to communication with donors, many...
by Richard Perry | Feb 5, 2024 | Donor Concerns, Impact Reporting, Trust, Unrestricted Giving | Fundraising, Impact, Non-Profits, Philanthropy, Relationships, Stress
Donors worry too much about how their money will be spent. That’s the growing sentiment of many progressive non-profits. Recently, I read a January 2024 Special Report in The Economist, No-strings philanthropy is giving charities more decision-making power, that...
by Jeff Schreifels | Jan 8, 2024 | Donor-Centered, Fundraising, Long-term thinking, Patience, Persistence | Culture of Philanthropy, Donor-Centered, Focus, Fundraising, Relationships
Well, it’s a new year! And as we welcome the new year, it’s a time for reflection, anticipation, and, most importantly, recommitment to your core values as fundraiser. Here at Veritus Group, the stories I’ve heard over the past year from our team are both...
by Veritus Group | Dec 29, 2023 | Change Management, Management, Relationship Fundraising, Transactional Fundraising, Transactional Giving, Transformational Gifts | Culture of Philanthropy, Donor-Centered, Fundraising, Management, Money, Relationships
When you’re leading change, it can create anxiety for some on your team. If your fundraising program has always followed a more transactional approach, when you introduce a relational model, your fundraisers may wonder how they’re going to be measured now, if not by...